Return Policy

I. Purpose and Principles

This return policy aims to clarify the return conditions, processes, and responsibility divisions for automotive mold and die products in our B2B trade, ensuring equal protection of the rights and interests of both parties. Our company adheres to the principles of "fairness, transparency, and efficiency," striving to safeguard client rights while maintaining good business relationships.

II. Return Conditions

Quality Issues: If automotive mold and die products exhibit quality problems such as material discrepancies, craftsmanship defects, or dimensional deviations, and these issues are not caused by improper use by the client or third-party factors, our company will unconditionally accept returns.

Order Errors: If shipping errors (such as incorrect models, specifications, or quantities) occur due to our company's fault, clients have the right to request returns or exchanges.

Transport Damage: If automotive mold and die products are damaged during transportation due to the logistics company selected by our company, and the client promptly raises objections upon receipt, our company will be responsible for returns or compensation.

III. Return Process

Application and Review: Clients must submit return applications in writing within the agreed-upon time frame after receipt (e.g., within 7 working days, with the specific time frame stipulated in the contract between both parties), and provide relevant evidence (such as photos, inspection reports, etc.). Our company will complete the review within 2 working days after receiving the application and inform clients of the return address, return requirements, and subsequent processes.

Return Transportation: Clients must return the goods to the specified address as required by our company. The return transportation costs will be borne by the responsible party. If the return is due to our company's fault, we will cover the return transportation costs and arrange for pickup; if it is due to client factors (such as wrong purchases, customization errors, etc.), the client will bear the costs.

Inspection and Refund: After receiving the returned goods, our company will complete the inspection within 2 working days. If the goods meet the return conditions and are intact (or the damage does not affect secondary sales), we will immediately initiate the refund process and return the payment to the client according to the agreed refund method (such as bank transfer, letter of credit, etc.).

IV. Special Instructions

Customized Products: For automotive mold and die products customized according to clients' specific needs, returns will not be accepted unless there are quality issues. Before production, our company will fully communicate and confirm with clients to ensure the customized requirements are accurate.

Return Deadline: Clients must submit return applications within the agreed-upon time frame. Returns will not be accepted after the deadline. The specific return deadline will be clearly stated in the sales contract signed by both parties.

V. Customer Service and Communication

Dedicated Customer Service: Our company provides each B2B client with a dedicated customer service manager responsible for processing return applications, answering questions, and coordinating subsequent matters, ensuring a smooth return process. Meanwhile, the customer service manager will maintain close communication with clients, understand the reasons and needs for returns, and provide personalized solutions.

Continuous Improvement: Our company will regularly analyze and summarize return cases, continuously optimizing product design and production processes, improving product and service quality, and reducing the occurrence of returns. Additionally, based on client feedback and suggestions, we will adjust production and sales strategies to better meet client needs.